NO SERVICE AT ALL

On Monday 8 Jan 2018 I app**** online for the Telkom uncapped fibre for R 599 per month. Almost immediately an operator phoned me. He referred my application to the relevant dept and so the long wait started. On Thursday 11 Jan 2018 they eventually phoned me and took all my details including banking details. I would have received a reference number via sms. Nothing happend. On Monday 15 Jan 2018 I visited the Telkom store in Waterfall Mall in Rustenburg to try and find out what is happening to my order. I stood in line for 35 minutes without moving 1 step forward. Shortly therafter on Monday 15 Jan 2018 at 11:06, I phoned 10213. The operator told me that my order never went through but couldnt give me a reason why. She then again took all my details for 36 minutes and 50 seconds on the line. She assured me that my order was placed and that I would receive a sms with my reference number and installation date within 24 hours. Its is now exactly 33 hours and 15 minutes later and yet NO sms from Telkom. Please people of you consider this option, please don't. Rahter look for a service provider that is serious about business. I am struggling with Telkom for 8 days now, just to get a simple reference number.