No Service At All
<p>Since June 2016, I have app**** 4 times for a voice line, which I need for my Data adsl line. Every time I ask for feedback, I'm told that I'm not on their system and must apply again. Their chat line is just as useless, the agent will greet you, and never return. I once waited 15 minutes and still no response. Their call back system is speedy, but as soon as you answer there is no one there!! I have now been paying for two hosting domains for 4 months, but can't do my business as I don't have an Adsl line. PLEASE im desperate, what can I do to get a line??</p>
Good day,
Openserve finally installed an internal line for my voice and adsl line on 30th January, 2017. However, they couldn't complete the final installation as the Telkom external line is faulty, the technician immediately logged a call to "cables" on my behalf.
I've been trying since then, to track the order. I was then told by one of Telkom agents, to log a fault again which I did. 213ARK130217, but your system can't trace it! On the 13 February, your agents sent me from one agent to another 10210 for 28:30 minutes. I was then told to phone 10213, and ask for the manager, who would help me. Well, the agent wouldn't connect me, and put me back to the call centre, I held on for 15:18 minutes when I was cut off from your side.
I also sent an email to ho@telkom, and still no feedback! I AM AT MY WITS END!!
Today is the 3 March,, and I'm still not connected!!
I need this connection URGENTLY as it is part of my income. Is Telkom going to compensate me for loss of income? THIS IS A COPY OF EMAIL sent to Telkom on 21 February
Good day,
Openserve finally installed an internal line for my voice and adsl line on 30th January, 2017. However, they couldn't complete the final installation as the Telkom external line is faulty, the technician immediately logged a call to "cables" on my behalf.
I've been trying since then, to track the order. I was then told by one of Telkom agents, to log a fault again which I did. 213ARK130217, but your system can't trace it! On the 13 February, your agents sent me from one agent to another 10210 for 28:30 minutes. I was then told to phone 10213, and ask for the manager, who would help me. Well, the agent wouldn't connect me, and put me back to the call centre, I held on for 15:18 minutes when I was cut off from your side.
I also sent an email to ho@telkom, and still no feedback! I AM AT MY WITS END!!
Today is the 3 March,, and I'm still not connected!!
I need this connection URGENTLY as it is part of my income. Is Telkom going to compensate me for loss of income? THIS IS A COPY OF EMAIL sent to Telkom on 21 February