1 reviews | Active since Dec 2016
No Service at all!
<p>I am currently in the process of moving into a new house and needed to get a line installed there. I ordered the line from Telkoms website and I was told they would be in touch. A few days later I recieved an E-mail requesting me to phone their call centre.</p> <p> </p> <p>I tried on multiple occasions to do this with no response. In total I have probably spent about 7 hours on the phone trying to get hold of them with no response at all.</p> <p> </p> <p>I also went in to the Telkom store where they were little to no help at all and I was told if I requested it online I must call the number sent to me.</p> <p> </p> <p>Overall I've wasted roughly 8 hours of my life being ignored by Telkom after requesting a service from them and calling/ requesting contact multiple times.</p> <p> </p> <p>Pathetic service and I am dissapointed in the quality of their service, even for Telkom which I dint expect much to begin with. </p> <p> </p> <p>Time to go wireless with a different company. Anyone looking to try and get goods or services from Telkom, do not do it if it can be avoided at all!</p>
Staff are extremely friendly when you can finally get in touch with them.
Sill feels like it is very difficult to get ahld of someone at lkom, but once you do they assist you extremely well and are very pleasant.
Actually finally got hold of someone at the call centre before they rep**** here and my issue has been seen to efficiently and professionally.
Staff friendliness and efficiency: 5/5
Ability to get in touch with them: 1/5
Staff are extremely friendly when you can finally get in touch with them.
Sill feels like it is very difficult to get ahld of someone at lkom, but once you do they assist you extremely well and are very pleasant.
Actually finally got hold of someone at the call centre before they rep**** here and my issue has been seen to efficiently and professionally.
Staff friendliness and efficiency: 5/5
Ability to get in touch with them: 1/5
