No Service At All

<p>On the 27 May 2014 I signed a 24month contract for LTE at my personal residence only to be advised that there was no LTE coverage in my area. The device was never opened and never installed. Upon reporting it to Telkom (***) they advised that they were looking at getting coverage in the area. We requested that they cancel the contract and reimburse us for the subscription deducted since the date of inception. On numerous occasions they called to ascertain if we were happy with the product and if it had been installed. Each time I had to explain the situation again.</p> <p>Eventually on the 31 March 2016 I physically took the device (in the original packaging) to the Telkom store in Rosebank and handed it back. I again requested that they cancel the account (***) and reimburse me for the entire contract as the device was never activated or installed (***). </p> <p>To date my PA received one phone call to ascertain if the device had been installed (19 May 2016) and again she referred to the reference numbers for the cancellation and billing query.</p> <p>This matter has now been going on for nearly two years and is still not resolved. I have handed back the device which was accepted back in its original packaging and have still not heard anything further relating to the cancellation or billing.</p> <p>I find this totally unacceptable as they just sign people on without checking coverage, activate the dvice and then deduct the monthly subscription for no apparent reason.</p> <p> </p>