ER
ELSJE R
1 reviews | Active since Mar 2016
14 Mar 2016, 08:24
NO SERVICE AT ALL
Our THE GLEN branch in Oakdene, Johannesburg is experiencing email problems since last month.<br> <br> Mweb came out to check and said we must contact Telkom as it is not a Mweb issue.<br> <br> We've contacted Telkom on the 10217 number and was given this reference no. 132BRK240216 on the 24 February 2016 - and we still waiting.<br> <br> A second reference was given few days later 139ATK***<br> <br> We need this issue sorted asap, THIS is our main way of communication with our store from Head Office in PE.<br> <br> The Customer Care line is really not a pleasure to deal with, takes 20+-min for someone to answer and if they answer not always very friendly or helpfull
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Telkom's replyOfficial
14 Mar 2016, 09:22Hello HOMEETC,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply14 Mar 2016, 09:22
Official
Hello HOMEETC,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the problem and dispatch a field technician. The generated fault reference number will be relayed to the contact provided.
***
Regards
Keagan
Telkom Social Media Team