No service at all!!

I reported my telkom wifi line which is not working twice already. The first time I reported it via the website then on the 28th of February I received an sms that the problem was resolved when it wasn't. There's still no connection. I phoned the call centre on the same day and was on hold for 54 minutes before my call was answered, and I was phoning from a cellphone. I reported the matter again and they assured me it will be resolved, but still nothing works. I've been struggling with this problem for almost a month. I have to pay for a service I can not use. The call reference I was given is 167CTK280215