1 reviews | Active since Nov 2016
No service, as usual.
<p>Dear Customer, This is a progress update from Telkom SA. Fault 1608CRK151116 for Service ID ********** 802. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom (17 November). Line was reported on the 15 November. Each time I phoned, a technician is busy with the line. </p>
It is the 6th of December and our ADSL line is still not working. We have still had no feedback from Telkom regarding the fault. We were advised to collect an Integrated Data SIM from a Telkom store to provide us with temporary Internet. This was done on Friday, 2 December. After spending approximately 4 hours on the phone with Telkom Call Centre on Friday, Saturday and Monday to activate the SIM, we were cut off numerous times, transferred back and forth to various departments and still no service. We returned to the store at Ckearwater Mall today to have the SIM activated. We were assured that it had been done. Once again Telkom Call Centre was contacted this evening and once again we were told that there was nothing they could do as the SIM had not been activated.
If my ADSL has not been repaired by close of business tomorrow I will cancel my contract with Telkom and will demand a refund for services paid but not received. I have had no service since the 14th of November but had to pay an amount of R1 188.00 for services rendered. What an absolute joke!. We have had no service for 22 days but am expected to pay for services rendered.
I find this completely unacceptable and will ensure that I spread the word on how useless and unreliable Telkom is. I will not recommend Telkom as a service provider to anyone. Never in my life have I received such non-existent service as I have with Telkom.
I suggest someone starts doing their job.......
It is the 6th of December and our ADSL line is still not working. We have still had no feedback from Telkom regarding the fault. We were advised to collect an Integrated Data SIM from a Telkom store to provide us with temporary Internet. This was done on Friday, 2 December. After spending approximately 4 hours on the phone with Telkom Call Centre on Friday, Saturday and Monday to activate the SIM, we were cut off numerous times, transferred back and forth to various departments and still no service. We returned to the store at Ckearwater Mall today to have the SIM activated. We were assured that it had been done. Once again Telkom Call Centre was contacted this evening and once again we were told that there was nothing they could do as the SIM had not been activated.
If my ADSL has not been repaired by close of business tomorrow I will cancel my contract with Telkom and will demand a refund for services paid but not received. I have had no service since the 14th of November but had to pay an amount of R1 188.00 for services rendered. What an absolute joke!. We have had no service for 22 days but am expected to pay for services rendered.
I find this completely unacceptable and will ensure that I spread the word on how useless and unreliable Telkom is. I will not recommend Telkom as a service provider to anyone. Never in my life have I received such non-existent service as I have with Telkom.
I suggest someone starts doing their job.......