NO SERVICE AS ALWAYS

I CONTACTED YOUR SALES DEPARTMENT YESTERDAY AT 9:48 TO DO A UPGRADE FOR ONE OF THE NUMBERS ON MY ACCOUNT, BUT I WAS PLACED ON HOLD FOREVER ONLY FOR THE AGENT TO COME BACK TO ME TO ADVISE SHE STILL COULDN'T ACCESS MY ACCOUNT AFTER BEING PLACED ON HOLD FOR 9 MINUTES!!!! I KID YOU NOT I HAVE THE CALL DURATION ON MY CALL RECORDS!!!! BUT SHE WOULD GET BACK TO ME AND GUESS WHAT???!!! SHE STILL HASN'T HIT BACK TO???!!! SO YOU STILL WANT MY CONTINUED BUSINESS OR NOT???!!!!!!!!!!!!!