No service andcommunication regarding the complain

Telkom has not attended to my complaint. all was sent that was required. and The more they delay this the more they will say they cannot activate my line. How long does it take to attend to a fault that was created by them for not fixing the faulty line? then they de-activated a faulty line while seeing that a call was logged. <br> Kindly answer, how do you discontinue a faulty line that was reported? <br>