No service, and very little response on open fault

I have logged a fault with this \service provider\" 3 times now for the same fault. Each time, I received a new fault logging number, and the most current fault was logged on the 8th of March. I was contacted a week ago and asked<br> <br> 1) if I am still happy with the service (no, because there is no service to be unhappy about)<br> 2) if a technician can be sent out to diagnose the issues (no, please don't, because I am more than happy using really substandard connectivity)<br> <br> <br> I am still waiting for a technician to be sent out. I am still waiting for a technician to phone me, and schedule an appointment. Stop lying to your clients. And start delivering on your promises. I expect this issue to be resolves before the end of this work week, the 1st of April 2016."