NO SERVICE AND USELESS SERVICE!!!!

Item: Telkom
Rating: 2
Author: Maxwell W

for what it is worth...not sure if this forum help but TELKOM is totally lost with customer service.... Reported fault of no service on 18 Feb. Today almost 1 month later receive sms stating fault restored. Went to pickup my phone and guess what...NO SERVICE!!! please fix 1015CRK180215 and refund me immediately for NO SERVICE. its a shame you create a system of just faults. Now the only remedy i have is to create a new ticket which is gonna take another month before you say it has been resolved.

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Replies (1)

Telkom's replyOfficial

06 Mar 2015, 13:25

Hello maxwie,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to our Technical team and feedback will follow.

We're using your existing reference to follow up on your query ***.

We apologize for any inconvenience.

Regards,
Sanele Buthelezi
Telkom Social Media

Telkom's reply06 Mar 2015, 13:25

Official