NO service and Telkom doesnt pass Credits

<p>I have 2 Telkom unlimted packages. 1 - ADSL Unlimted R1 800.00 per month, 2 - WIFI Smart Internet Unlimted R1 600.00 per month. My ADSL has been without service since March 2017. I have reported this numerous times within the Telkom shop and telephonically. My WIFI Smart Internet gets capped on 100 gigs, which is understandeble, thus I also had ADSL. Since reporting this fault with the ADSL at Telkom from March 2017, I have asked for credits to be passed to my account for the months the ADSL is not working and it has been declined numerous times. Why must I pay for a service that is not working. Telkom is terrible when passing credits that is due to a client. Typical State Owned company. </p>