No service and no followup

Fault 687CRK110315 for service ID ***....Still ongoing still unresolved still not heard from the technician who apparently has my problem in hand.... massive issues huge latency problems unstable connection also connection is at 1.9meg instead of 4meg and the packet loss on that line is going as high as 25% I have had this on going for some time even been called by customer relations people from facebook etc call me and promise me it would be done within 2 days last week i got an sms that it would be done in two days at wich point 2 days had already passed and we are now more than two days after the sms and still no contact from the tech..... technical support from this company is a myth any help to get ur service sorted out is a myth, customer care is a myth these ppl pray on our hopes with promises but no service delivery.... if you wish to call me regarding these matters pls feel free ***