No service and no feedback

On 2015/03/17 I saw that my ADSL was off. Picked up the phone and the line was dead. Reported it and later the afternoon line worked again. Next morning same thing happened. Line just dead. Fault from previous day still open.Received a sms at 13.01 on 2015/03/18 that line was tested and found to be free of defects. ADSL still down and my line just make a constant beeping sound. Rep**** to sms that it was not fixed. Received sms at 08:41 on 2015/03/19 that fault is with technical repair division and then, nothing. Phoned 10210 on 2015/03/20 from payphone at PO but gave up after holding on for more than an hour. Contacted @TelkomZA on Twitter over weekend. They will investigate and provide feedback. Still waiting. Tried 10210 again today from payphone at PO. After 20 min. somebody answered. Phoned my back on cell and he spoke to technician. Said they must recreate my services and he will phone back in 15 min. Still waiting for the call and still no service. We need internet and have to buy mobile data because Telkom service we pay for don't work. Come on Telkom fix the problem!!! Or is that just your way of telling us to sho-sho and use somebody else?