No service and no communication

<p>Hello,</p> <p> </p> <p>On Sunday 9 October, I logged a fault with our line. Our phone line was not working and our internet intermittend. The next day a technician came, but the problem did not get fixed.</p> <p> </p> <p>At 4pm on 10 october, I logged another fault. On 11 October I recieved an SMS at 6pm to say the fault had been restored, while nothing had changed. I logged a fault again just before midnight. On 14 October my internet temporary came back to switch off again on 15 October after which I logged a fault AGAIN.</p> <p> </p> <p>On 16 October I was given fault ID 310CNK151016 after which nothing has happened since. After calls with the call centre, we are not getting much further than: " the problem will be resolved", "the wrong technician was sent to your area" to "you are not the only one with a problem".</p> <p>Tuesday afternoon (18 October) around 2pm we received a call from a technician who told me how he was overworked and had over 30 jobs and he could not possibly fix my problem that day. However, he promised me he would come Wednesday (19 October). It is Wednesday 7pm and NOTHING has happened!</p> <p> </p> <p>All in all I have been without solid internet for 11 days now and counting. The worst part is that the bills jsut keep on coming and I have to invest in HUGE amounts of data to keep my business running. No one at the call centre has any clear answers for me.</p>