No service and miscommunication

I asked for my line to be transferred to another ISP almost 3 weeks ago, my adsl line was cut off the following day and the line was transferred. But since then my telephone has also been cut off and I can make no calls. I spoke to someone at your call center and was told it is an area problem, not just my line. This \area problem\" is only affecting me. Another line on this same property, as well as my neighbors are not affected at all. I was also told that this would be fixed within a week, there has been no change or communication on progress. <br> <br> To another point, the other line on this property, and my neighbors have either 10mbps or fibre, yet when I asked to upgrade my line, I was told it can only reach 4mbps due to a setting at the exchange. Your website's availability checker says my line and area is capable of 10mbps on copper, vdsl, and fibre. So why is mine the odd one out?<br> <br> These issues can easily be avoided if there was just better communication and transparency from Telkom's side.Your customers would be more forgiving if you gave them updates and estimated timelines.<br> <br> Could I please get information on what is wrong with my line, and an estimated date it will be fixed?"