no service and impossible to cancel line!

<p>Our ADSL line has been down sine 26 April 2016, with 4 calls logged and closed by the technicians, WITHOUT any resolution. So I decided the cancel the line. </p> <p>The pathetic thing is, you cannot cancel an account in-store, no over the phone, ONLY via email - which doesn't get processed! I sent through 3 emails, at 2016-05-18 10:58 AM, 2016-05-18 03:06 PM and 2016-05-23 08:36 AM, yet no one has the courtecy to phone / email back to either get the problems fixed, or cancel the line. So now we're forced to pay for the line, another month- which doesn't work!</p> <p> </p> <p>Well, don't worry, the DTI, CPA, small claims court and police will hear about this too. You are committing ***** and *****ing from clients. </p>