No Service and getting bills
<p>We have had a fibre wifi connection with Telkom since August 2016 and up till this month we have had issues every month. Hanging on for more than 40 minutes just for someone to answer your call, log it and then never fixing it, just for us to call AGAIN and AGAIN and AGAIN. This is not acceptable. To top it all off they do not JUST give you a credit on your next bill, you have to phone billing EVERY month TOO and remember the dates you had issues etc. Totally over it. not getting any service. Telkom is terrible, i will not suggest any one to take wifi through telkom</p>
And again Telkom cant get it right. Now after numerous guys came out and replaced our router and all in working order, WE JUST RECEIVED ONE ENORMOUS REDICULOUS BILL that amounts to over R2012.35 instead of our normal R699 bill. When i phoned like i have to do each and every month for different issues, the lady said its call out fees. What happened to if the fault is on their side NO CALL OUT FEES. totally over it. How do i go about cancelling this line please?!!!
And again Telkom cant get it right. Now after numerous guys came out and replaced our router and all in working order, WE JUST RECEIVED ONE ENORMOUS REDICULOUS BILL that amounts to over R2012.35 instead of our normal R699 bill. When i phoned like i have to do each and every month for different issues, the lady said its call out fees. What happened to if the fault is on their side NO CALL OUT FEES. totally over it. How do i go about cancelling this line please?!!!