JvdB
Johan van der Bergh

1 reviews | Active since Mar 2012

12 Apr 2016, 13:40

No service and feedback

I have a limit set on all my lines provided by Telkom Mobile. In February, my account went over my 700 limit on line *** and I received an account for more than 4000 - almost 4 times higher than the limit. I have queried the reason why the limit has not warned me and blocked the account as the reason for the high account was roaming charges which was higher than anticipated. I have sent more than 10 mails and after 2 month have not received any feedback yet. I find this unacceptable. I have now decided to close my accounts when they are due for expiry. I will send my notice for every line on the first day of the month preceding the expiring date. I do not want to continue this business relationship any longer. Please take this as cancellation of Line *** due 22/05/2016.

0
Replies (1)
Telkom
Telkom's reply12 Apr 2016, 14:58
Official
Hello joe069,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM222792


Regards
Luleka
Telkom Social Media Team