No service and failure to cancel products

I have 2 major issues. First, I app**** for the Fibre trial and chose to go to a contract after the trail was complete because I was told I can change my option or choose to not take any deal before the trail ends. I then phoned in a month before when I thought the trail would end to change my option to month to month, but was told that I can not change anything or cancel the trial so far ahead of the end date or I will have to pay penalties. (This was a week after the first call because in the first they could also not help me, they didn't even know what the Fibre trial is.) I then asked when the trail will end so that I could phone again before then and was told it expires on 28-02-2018. Later in the month I again asked to be contacted in order to change the option I chose and was told that I will be contacted near the end of the trail to find out if I still wanted to carry on with the fibre or if I want to cancel or change anything. Come 08-02-2018 I went on to telkomsa.net to check the available data only to discover that I am no longer on the trail but that I have been switched to an uncapped contract.

The second problem is that seeing as I am already on Fibre, I've been trying to cancel the ADSL and Fixed line(phone/voice line). I've sent in 3 requests with ALL the necessary documentation. All I receive is the automated immediate response. No one has yet even rep**** to one of the e-mails. I've contacted the person (Danru Petersen (DE)) that helped me get the ADSL installed because he was quick to help and very helpful when I wanted to a new line.... but he has also not yet (19 days later) even rep**** to my mails. I've complained on their social media where I was told my information has been given to the sales department to contact me to fix the issue with the Fibre being put on to contract and not month to month, needless to say I haven't heard anything from them. When you try to phone them your call goes unanswered.

I'm now at the point where I am going to see a lawyer.