NO SERVICE AND DON'T CARE!

<p>Logged fault 768CRK020317 when my phone line and ADSL went down on 2 March after a Telkom technician worked on the street box.</p> <p>Escalated the fault with reference 963290 on 3 March.</p> <p>Received an SMS at 19:11 on 4 March that the fault was "in hand" with the technical division and another SMS a few seconds later that it was resolved. Phone and ADSL still dead...called again at 19:30 on 4 March and logged a repeat/ continuation fault 622CRK040317.</p> <p>Received an SMS on 5 March at 20:06 that ADSL restored...still no ADSL on my side.</p> <p>Called my internet service provider MWEB on 6 March to test the ADSL - they rep**** that it seems as if the line is only syncing to either the exchange or the street box as they can't see my router.</p> <p>Called Telkom call centre on 6 March - they said the fault (622CRK040317) showed as "unattended" i.e. nothing has been done since logging it on Saturday but they will assign it to a technician URGENTLY as I explained that I work from home and need to do financial/tax year end. Called just before 3pm again as I still haven't heard from a technician and was told that a technician was assigned but not dispatched yet.</p> <p>Tried to call again just after 8am on 7 March - held on for almost 9 minutes only to be told that their systems were offline and they couldn't do anything and I must call back in an hour. Tried again at 10:23 - held on for 9 minutes before being cut off!</p> <p>I have now depleted my Vodacom voice minutes for March just by phoning Telkom and the customers and service providers I would normally call from my landline, and am about to deplete my data for March as well. Is Telkom going to pay my exorbitant Vodacom account at the end of the month because they broke my line and have so far taken 5 days and still not fixed it? I have spent 96 minutes so far just calling 10210 which is NOT toll-free from a cell phone!</p> <p> </p>