NO SERVICE AND BILLING STUFF UP

I have logged an incident around two weeks ago with regards to Intermittent internet connectivity, and slow ADSL speeds. I received a response the next day and the "Technician" was fixing my problem. Not even a day later, I experienced the same issue. On the 5th of February 2017 I again contacted telkom via their Facebook Messenger service. The call was logged and every time i send a message I get the same response. Their technicians is busy investigating, now the response changed to "awaiting Tech assignment".

I am paying for a 10mb line, and my speeds average around 3.6mb. Why should i be paying for a service, that Telkom is unable to deliver? To top all this, i get a bill for R3400, where this service is supposed to cost me R799 pm. The max bill that i should have received, should be R1600 which include the subscription for January and February. Now Telkom wants to charge me additional costs for installation and the lit box tv. And both of this was offered as "Free" when i called to enquire and order the line.

I am not leaving this issue here. I am now laying a formal complaint with ICASA and the consumer protector.

Tel nr ********** 438