No service and bad attitude

Reported failure of router at Telkom outlet. Not interested to help because unit was delivered direct from Sales. Logged service call and received no response for 9 days. Called again and was told by very *********** staff that they will send e-mail to technicians and I will be copied. Next thing I receive very sarcastic sms that service request was closed with remark \who you gonna call\". I called them again and was told nothing could be done unless the person that closed service request re-opened it and that she would send e-mail for them to call me. I told them the best thing would be to cancel service. They sent me cancellation form and told me to complete it and take it to my nearest Telkom outlet along with the device. I did exactly that. At the outlet they refused to take the unit and said that the people at the service call center are lying and that the unit had to go back to them via pick up by courier service. Clearly the people at Telkom Mobile service call center do not have the competence to provide service. I now sit with a useless service that I pay for without any benefit and little hope of it being resolved. Be warned about Telkom Mobile phone sales - not ethical"