No Service and Bad attitude

We took out a Telkom internet contract. Since day 1 it never really worked. Mostly because of there incompetency. After Ann Slabbert helped to fix most of the problems we went to the kiosk in Menlyn. Lanie confirmed and signed that our account is R 290-98. Still they deducted R 800-00 the max limit on the debit order. I phoned their customer service line. What a night mare. After refusing first Themba gave me his name at last. Not very helpful. I am now in credit with them. I can log a call and wait 10 days for the result. They have admitted they owe us money, but will not pay it back. The would keep it for next months account. Since January the account was never right, why will they sort it out now. If they owe us the money pay us back and get it over with. What will their excuse be next month. Themba Myeni did agree that some manager will phone me back before 14H00 today. That will never happen. Wonder if he gave me his right name.I would like to cancel all, take the device back and go to a company that can give the service I am paying for.<br>