No service and 6 months later my account is still not cancelled

<p>After months of nonexistent service I finally decided to cancel Telkom. It is now 5 months since I sent the forms. So far I have tried calling and emailing to get them to cancel the account and correct my bill. They have done nothing. They assure it will be escalated and then nothing happens. They keep on sending me messages to say that they are going to hand me over to the attorneys. The reference number for the cancellation that I have is TS38664. I have tried everything with them. I am not getting the results that I want. I have numerous emails that I have sent telkom regarding this matter from the first of February 2016.</p>