JV
Johno V
1 reviews | Active since Jul 2017
20 Sept 2017, 14:22
No Service again!!!!!!!!!! If I could give below 1 star I would!!
I am upset with the service I receive from Telkom, yet again my phone is showing "No Service" and I am back to the original issue... I did a sim swap only 2 months ago and now I call customer service to be told the same... can I have this issue resolved. I am sick of this and I pay every month... I need my phone and Telkom refuses to take any sort of responsibility if I say I put the SIM card in another device they say it's the SIM card, if I say the SIM card doesn't work on my device it is the Phone... regardless if I use another provider and it works... on another note even when I was connected recently, I lost signal continuesly and had to turn my phone on and off again a lot...
You can contact me by email as she I won't be able to receive calls **********
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Replies (2)JV
Johno V's updateReviewer Update
23 Sept 2017, 18:48I have had no feedback as of yet... at this rate I will be canceling all my services if this isn't resolved by the end of the month...
JV
Johno V's update23 Sept 2017, 18:48
Reviewer Update
I have had no feedback as of yet... at this rate I will be canceling all my services if this isn't resolved by the end of the month...
JV
Johno V's updateReviewer Update
04 Nov 2017, 09:35Hi,
This never resolved the issue, I have had my phone ****** since then. So this would be a pointless exercise. I am deeply upset that Telkom couldn’t care and this thread shows it, you only reply 2 weeks after each response I give and with the same stuff that the telephone operator had told me to do and didn’t work.
But then like an idiot I decide to give you guys another chance... I go to upgrade an existing contract only to be rejected, the whole experience upgrading was a nightmare too. Sent from blue route to cavendish iStore because “Telkom don’t don’t keep iPhones and recalled them” go to iStore only to have the worst customer experience back to Telkom Cavendish to be told that Telkom does keep iPhones and guess what Blue Route has stock. I go there but had to remove the block off my SIM card only to have the person do the wrong thing and having to wait 24 hours. Had to go to yet another Telkom in town, went through everything, failed security questions because I believed I didn’t have an Edgar’s account, I then left as I had to wait for your head office to verify me. I tried to call the next day only to be told that the store I am calling doesn’t have a phone and is walk in only... I go back there the next day only to be told that I was rejected due to Edgar’s, so I will be investigating that as I cancelled 2-3 years ago, but honestly Cell C would allow me a new contract even with that issue so they seem like the obvious choice.. The whole experience has left me sour I will make sure to move all my numbers to Cell C and found a great LTE provider who will replace my internet at home...
JV
Johno V's update04 Nov 2017, 09:35
Reviewer Update
Hi,
This never resolved the issue, I have had my phone ****** since then. So this would be a pointless exercise. I am deeply upset that Telkom couldn’t care and this thread shows it, you only reply 2 weeks after each response I give and with the same stuff that the telephone operator had told me to do and didn’t work.
But then like an idiot I decide to give you guys another chance... I go to upgrade an existing contract only to be rejected, the whole experience upgrading was a nightmare too. Sent from blue route to cavendish iStore because “Telkom don’t don’t keep iPhones and recalled them” go to iStore only to have the worst customer experience back to Telkom Cavendish to be told that Telkom does keep iPhones and guess what Blue Route has stock. I go there but had to remove the block off my SIM card only to have the person do the wrong thing and having to wait 24 hours. Had to go to yet another Telkom in town, went through everything, failed security questions because I believed I didn’t have an Edgar’s account, I then left as I had to wait for your head office to verify me. I tried to call the next day only to be told that the store I am calling doesn’t have a phone and is walk in only... I go back there the next day only to be told that I was rejected due to Edgar’s, so I will be investigating that as I cancelled 2-3 years ago, but honestly Cell C would allow me a new contract even with that issue so they seem like the obvious choice.. The whole experience has left me sour I will make sure to move all my numbers to Cell C and found a great LTE provider who will replace my internet at home...