No Service again

Dear Telkom,<br> <br> Last month my ADSL was down for 5 days and your sms log said you will take 2 days to repair the line. Now it is down again and this time you say you will take 5 days to repair. This is becoming a monthly occurrence that you are down for 5 days a month and I do not get reimbursed at all. December my ADSL was down 2 weeks and I receive a R 26 refund. As I am using the ADSL for business, what do you expect me to do. Close for 5 days a month. I urge you to fix my ADSL line as soon as possible and try and provide the service as per contracted. This time provide an explanation on why it is down. Please do not use the normal excuse of the exchange is down. Please state a valid reason and please escalate the log. I need it repaired today.<br>