No Service after their Error

<p>We cancelled our ADSL line on the 31st of March this year, it took us until June this year for them FINALLY cancel it!!! No refund has been received as they said they would do, by back dating from the date we cancelled. The worse thing is that the beginning of June when the cut the ADSL line they cut our Landline as well, there ERROR, to date this has not been turned on again. I have PHONED them probably 5 or 6 times to ask that this be turned on immediately, as it there error and no fault of ours. The sales/customer service department each time say they have sent the request to another department, then the last 2 times they said they have escalated it to the manager -STILL NOTHING HAS been done. When you speak to most of the consultants, they dont seem to really be interested in assisting you. I want my landline turned back on immediately and the invoices corrected as such. Is this how you treat paying loyal customers especially when the error lies on your side - surely you go the extra mile when you have made a mistake to assist and fix. Each time you call it is no less then a 45 minute conversation where most of it is being transferred to another person only to verify all your details once again. I am totally disgusted that after a month of no landline it is still off!!!!!!! My husband is overseas and I cant even call him as it is too expensive from a cell phone - thank you for this telkom.</p>