No service after more than a month of struggling

<p>We've been having trouble with slow internet since middle November now, which I've reported multiple times, the first being November 26 (***) and more recently January 1st (***, still in progress). </p> <p> </p> <p>At times it we may get up to 2.5mbps, but most of the time it's somewhere between 0.1 to 1.8mbps on a 4mbps line. One of the operators informed me we should be getting a minimum of 2.66mbps.. not even close.</p> <p> </p> <p>This problem has been on going now for more than a month with no solution. I've contacted the call centre multiple times, who just reset the port and log a new fault every time. I've also spoken to the technician who insisted we must be throttled due to high data usage even though</p> <p>1) we have a capped account, not uncapped, and</p> <p>2) we have the exact same problem on the first day of the month</p> <p>so if telkom is now throttleling capped accounts (who pays for every gig they get) and throttles on the first day of the month... well then we really need a new ISP since this is highly irregular. We can get shaped yes, not throttled.</p> <p> </p> <p>Best of all is the problem presist even at 3am at night when our internet gets as fast as 0.18mbps on a 4mbps line. So it's not even a "shaping during busy times" problem.</p> <p> </p> <p>I've also bought the entertainment add on, which was the biggest waste of money since showmax just constantly buffers due to the slow internet. Again - telkom not fixing the problem.</p> <p> </p> <p>If a technician maybe comes out one day, they may also notice one of our telephone poles is busy falling over, which may or may not be the root of our problems.</p> <p> </p> <p>Just give us what we're paying for.</p>