No Service after being debited repeatedly.

After Debiting my account on 20 June 2024, Telkom suspended my services. I called into the Call Center and was told the payment doesn't reflect and it's an unconfirmed payment. Then they stated if it is confirmed *later* then my line will be reinstated in 24 to 72 working hours. This after my account was debited on its normal time month to month.

Then called in on the 23 June, again they stated it's an unconfirmed payment and I should wait 8 to 24 working hours.

I called the 25th, same thing. I called 27th, same thing. I tried to let them see the urgency.

Then I called the 28th and a lady stated in will take 5 hours to get my line up and running. It didn't.

On the 01st July I called again and asked to speak to a manager, the lady refused to give her name and hung the phone up.

I called back again and it was stated they can't see anything coz the system is slow and I need to call back in an hour.

I called again on 3 July... Same answer I got back.

It co tuned for every day after that... Seriously frustrating me and nobody helped so far.

Today it's the 15th July...

My business cannot run without my line reinstatement. I was told again to wait 5 working hours since this morning... And it's after 6pm currently.

I feel to suspend Telkom from my debits, suspend them from ever being a provider to me as loyal as I've been for the last 17 years.

You debit my account on the 20th and I have had no service since. That's working in reverse isn't it.

Really Unprofessional and Disappointing.

Disgusting to where you sunk.