No service after appointment

On 2015-08-03 I received an SMS from Telkom to schedule an appointment for 2015-08-05.<br> I rep**** to the SMS to confirm the appointment. <br> Above that I phoned the Telkom call center on 10210 to confirm the appointment.<br> I took off time from work to be available for the appointment.<br> During the day I phoned the call center again and requested to be informed what the position was.<br> I was told that a technician will be at my house before 16:00. <br> I waited whole day, but apparently Telkom does not feel the need to commit to prior arrangements.<br> The service is extremely poor and I want to know when will my appointment be honored and if anyone will be held accountable for this. <br> With conduct like this it is no wonder that Government and it institutions are in the backward position they are in. The only thing that seem to happen on time in this country is loadshedding.