No service after a week of fault reporting g

I reported the fault on my adsl line on Thursday. On Friday the fault was closed although mine was not fixed. I was told it would be reported but wasn't. On Sunday I was told it was escalated but wasn't. On monday I hot an escalation number 792301 and will be fixed that day. On Tuesday I was told it can't be escalated on a closed fault and given a new fault number 102ctz081215. And it would be escalated and fixed today. At 6pm I was told no technician had been assigned yet <br>