No Service ---- ADSL line faukty since 20th April

Good day.<br> I need to seriously complain about the VERY bad service from TELKOM. Our ADSL line on number *** went off (faulty) on 20 March 2015. We reported this to Telkom who PROMISED a technician will be sent as soon as possible. As can be expected nothing happened. On 22 April we reported the fault again. To our amazement the operator spent more time and energy arguing about whether the fault was in fact reported on th20th that he was willing to spend on solving our problem. At last we actually got the fault reported again. Still no action from TELKOM. On Saturday 2nd April we called TELKOM again. This time the fault reporting centre operator told us that he can see that the technician is currently in our area and that he should be arriving SOON. I asked him \soon"today or \""soon\"" tomorrow"