No service ADSL

I received an sms mid August acknowledging a cable fault on my ADSL line and that the fault has been logged and is scheduled for repair on the 4th of September. On the 5th of September the problem was still there and I then logged my own request for which the reference is 229CWK050915. The only progress online when tracking the reference is that it is still open and that the problem will be resolved asap. The call centre always seems to have high call volumes and one ends up waiting for almost half an hour for the call to be answered.<br> Its ridiculous that we are expected to pay for the service which one can not even use. Its been almost a month and I am forced to exceed my cellphone data for internet service. Please can this be addressed urgently.