No Service & Abusive Staff

Our Internet service has been down for a few days now. I went through reconfiguring the router when I logged the call initially but it didn't resolve the problem. Today I called in with reference number ***5 and spent 40 minutes on the phone with a consultant. He again wanted to reconfigure the router which I told him hadn't helped. He then put the phone down on me. I called back and spoke to a lady, I told her the story, explained that I was upset and told her that if she was going to cut the call I would cancel my service. She cut the call without another word. Now throughout this I was not abusive, did not use expletives and was not insulting in any way. I think I've endured enough abuse from your staff so either our Internet issue is resolved today or else you are welcome to come and collect your kit and cancel our services with you. Let me know which suits you best.