No service!

In October 2019, I wrote an email to Telkom to cancel my landline with immediate effect. They sent a confirmation email to inform me someone would take care of it. The person assigned did not respond to me until I sent s follow up email today to ask when my line would be disconnected as I had never received a response and billing had continued.

They responded back to me saying I must do the cancelllation on their portal. Which is not user friendly! It took them 3 months to respond to me email while continuing to bill me.

The email I sent was not my first email I had sent to cancel my line, others went with mo response! The service is ridiculous!