no service

On 17 December 2015 I locked a fault 534CTK171215 for no service, land line and internet. After several calls to the call centre end visits to the Telkom branch at Riverside Mall in Nelspruit the problem is still not sorted out. This is only a broken cable than needs to be fixed. The Riverside branche send an e-mail to Tshepo Dooka, Tommy Booysen and David Duba. Not one of them phoned to give us progress on the fault. If we didn't' need the service I would't have go through all the trouble for the last nearly 3 months to get it sorted out but no one at Telkom can tell me how long I still have to wait. Telkom advertise all these wonderful products and service that they can provide, but that is were it stops...... when you are a customer they don't care and can not provide a service at all. Can you p,ease assist me in sorting this out? Thank you.