NO SERVICE

I reported a fault on my ADSL line on 4 February 2016. After phoning the Technical section a comprehensive test was conducted and they agreed that the ADSL was at fault and not my modem. The fault number given is 1019CRK040216. Thinking that our fault would be attended to we left it a few days before we phoned again only to be told on 9 February that a Technician had be assigned to it. On 12 February I requested that the fault be escalated as no one had bothered to attend to the fault. I was given ref nbr 820642 and advised that within 48 hours a Technician would handle the fault. On 15 February I phoned the call centre again to be told that a Technician had been on site at 08h00 on 14 February and no one was home. I have 3 contact number listed of which none were used to contact me. It was a blatant lie as there has been someone on the premises at all times since the fault was logged 12 days ago. Everytime you phone the call centre there is another excuse as to why the fault hasn't been resolved. I would appreciate it if I could actually receive the service for which I am paying as all I am receiving at the moment in incompetence!