No service

I have been using Telkom 8ta for the past 4 years and i recently asked them in December to cancel my contract as its the last month. They asked me to fill in form's and send along my I.d copy and i did exactly that on the 8th Jan as I was advised it will take 21working days and when i called in no one can see my request and i have cc their staff on the emails which is Lungile Nxele. I then asked them to stop inserting 5g as i am cancelling but they are busy inserting 5g and that keeps me with them and i am paying R600 for nothing...I guess i have to put them on hello peter for them to cancel my contract...Cancel my application and ask Lungile Nxele she will retrieve my email ad i sent it to the right emails. Now we running in circles and im not in the mood...today i called in and the lady I spoke to from call centre spoke to me like she is not in the mood again just what i need called @ 16:05pm in the 05/02/2016