No service

I reported my faulty adsl line on Monday on Telkoms automated logging system. I received an sms with my fault nr. No one contacted me thereafter. I phoned them yesterday and a lady told me they are attending to the call at the exchange. About an hour thereafter someone called us asking if we still need a new line to be installed. We rep**** no we have a line but it is faulty. He said ok and after that we still havent heard anything again. I operate my business from home and cannot afford to be without internet. Its been almost a week now since its been off from last Friday. My call ref is: 17CVK250116