NO SERVICE

I logged a fault for our work lines on Friday and stated that we are closed on weekends only to contact someone via their webchat yesterday to find that the technician had come out on Saturday and not bothered to call on the contact numbers provided when he couldn't get onto the premises. The fault was escalated and a technician was assigned again. Still no one has come out. Got through on webchat again today and again the query was escalated with no indication of when the technician would come out. This is affecting our business.