No service

I've reported my fault to Telkom on 15 Jan 2016. I've called numerous times, and was advised that the issue was assigned to a technician on the 15th January 2016, and that he will contact me once he is dispatched to my residence.<br> <br> Upon calling Telkom for the 4th time for progress, I was advised that the problem was removed from the technicians name and the call has been CLOSED!! Nobody can advise once a new technician will be assigned. I've been waiting for a week, and telkom has just ignored my problem!! I have no phone lines or ADSL service.<br> <br> Please assist and escalate this issue urgently. I would like it repaired ASAP!<br> <br> Fault ***