NO SERVICE

I have had no service from Telkom sine 31st December. I have reported it numerous occasions and now have requested cancellation of the service. Ive been told that you will be in contact, my phone rang a second then you cut the call. Ive got numerous references. I also received my account to pay then get an sms saying it will take 2 months to cancel but I will have to pay .... then this morning I get an sms saying my request to cancel has been cancelled. I want someone to contact me ASAP!!!!! I am not paying for a service I am not getting. Its like walking into a grocery store then walking out but still have to pay for an empty trolley!!!!!!!! I will not be paying anything and I want my service cancelled with immediate effect or I will take this further!!!!!!!!!