No Service

I reported a problem on my telephone line on the 7th of Jan. Up to now I have had no attempts on my line being repaired. I have no internet and my telephone line is dead. I have to go into the mall to phone the call center then they say that a technician has been appointed. It has now nearly been two weeks and I am getting frustrated as my cell phone bill is going through the roof. <br> <br> A disgruntled customer.