No Service

We paid our telkom line and adsl Internet. Phone is working but still no Internet. We need this for work. It's been more than a week now and I have sent queries, called them. Technician came today told me that it's fixed. I informed him that my computer still has no connection. He just said that I need to call telkom again! I'm currently on phone still waiting for someone to answer. I've been holding for 20 minutes already still no answer. And it's useless to log it on their website because nobody ever calls back. I paid for this service and I am not receiving it! In the past I have delt with telkom having always a bad attitude when you call them. As if it's a problem for them to help you. I DON'T want to wait another week for my Internet to work. This is pathetic.