mP
michael P

1 reviews | Active since Jun 2011

11 Jan 2016, 11:54

NO SERVICE

i HAVE REPORTED OUR TELEFONE NOT WORKING(BUT ADSL IS) SINCE MID DECEMBER.<br> HAVE REPORTED 4X AND EVERY TIME I FOLLOW UP WITH 12010 THEY SAY ITS BEEN SORTED WHICH IS NEVER THE CASE. THE SECOND LAST CALL IN FACT THEY HAD NO RECORD OF A COMPLAINT LAID AT ALL DESPITE HAVING A REF. NO.- 248CRK201215 AND ESCALATION 801128.ORIGINALLY TOLD RESOLVED BUT AFTER THAT THERE WAS NO RECORD OF IT <br> .HAVE NEVER HAD ANYONE COMING TO OUR RESIDENCE , DESPITE THEY SAY ITS FIXED NOW.HAVE CHECKED OUR SIDE NO DIFFERENT WITH NEW FONE OR ADSL SPLITTER. <br> LAST REF.NO. 587CRK060116 VIA WEBSITE HAVE NOW ALSO BEEN TOLD RESOLVED!!!!<br> BEGINNING DECEMBER OUR ADSL LINE WASN'T WORKING AND FONE WAS ,NOW ITS THE OTHER WAY AROUND.<br> HAVE TO USE MY CELL TO FONE 12010 HAVE RUN OUT OF AIRTIME!!!!

0
Replies (1)
Telkom
Telkom's reply11 Jan 2016, 13:02
Official
Hello plaskitt,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, we will follow up and revert back to you.
Your reference number is SM185777.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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