No service

My phone line went of on Sun 27th Dec 2015. I then logged the fault on the next day. They first told me the turn around time is 7-14 working days. I then received an sms yesterday stating that the issue has been resolved. I went home and still nothing. I then logged this again and now im told another 7-14 working days. My neighbor had the same issue and logged this on the same day and guess what, a tech was at his place on Wed and when i asked to please check mine he said he cannot. What do i have to do to get:<br> 1. Correct TAT<br> 2. My service to be fixed.<br> Every month i pay on time and have no issues to do so yet i must accept this type of service