NO SERVICE!!!
<p>In the end of May 2017 I phoned Telkom's call center to arrange for my line to be moved from Gauteng to Mpumalanga. I was told that I should phone second week of June which I duly did. I have since had three appointments booked, one of which was honoured and the others not. We are in August and I STILL DONT HAVE MY ADSL LINE!!! I have spent between 20 -50 min daily on calls with Telkom to sort out the issue and still no joy! What does one do to get service????</p>
Thanks Noleen. However I have not had any call from Telkom confirming that a call has been logged or an sms confirming a new appointment?
Thanks Noleen. However I have not had any call from Telkom confirming that a call has been logged or an sms confirming a new appointment?
Telkom on own admission confirmed that the issues they are experiencing with the installation of my line is directly related to a known technical issue they are experiencing in the Ermelo, Piet Retief area. My only question is, if it is a known issue, why is it not being resolved.
Ayanda Nzuza has been really good providing feedback during the course of all the hiccups experienced but even though she is doing her best, the system implemented keeps failing her and the result is an angry customer.
How long does it take Telkom's technical department to sort out technical issues???? I am paying Vodacom a fortune just on telephone calls to follow up on the progress of my installation! I would expect Telkom to pay my cellphone accounts since middle of June which is the time I started phoning and following up!!!!!
Telkom on own admission confirmed that the issues they are experiencing with the installation of my line is directly related to a known technical issue they are experiencing in the Ermelo, Piet Retief area. My only question is, if it is a known issue, why is it not being resolved.
Ayanda Nzuza has been really good providing feedback during the course of all the hiccups experienced but even though she is doing her best, the system implemented keeps failing her and the result is an angry customer.
How long does it take Telkom's technical department to sort out technical issues???? I am paying Vodacom a fortune just on telephone calls to follow up on the progress of my installation! I would expect Telkom to pay my cellphone accounts since middle of June which is the time I started phoning and following up!!!!!