No service

<p>We have a Telkom ADSL line with a 40 Gb cap for the last couple of years. On Wednesday while doing work on the internet I get a message saying my data was finished and that I am now running on a softcap. I was rather shocked as I probably dont even use 10 gb for a whole month. So I checked my usage. Since the Friday the 23rd of June it skyrocketed. And on Saturday the 1st of July a massive 25Gb was used! I wasnt even at work on that day. The computer was switched off. As I do when I leave work every evening during the week. I dont even use 25Gb in 2 months! </p> <p>I am the only person using the internet at work. The only other device that is sometimes connected to it is my cellphone. The password is very very strong and only me and my son knows it.</p> <p>The internet became really slow on Wednesday. Obviously because our business is now on the "softcap". Then all of a sudden no internet connection at all. Then I phoned 10217 and reported the fault. Both to technical and to the accounts department. My son also reported it to Telkom technical. We logged the fault on Telkom's website and sent an email to ********** that same evening from a family members internet. </p> <p>The next morning we sent another email to ********** And phoned 10217 to try and get the problem sorted. Still nothing and no help. During the day we received an sms saying the fault has been rectified! It has not! Again we phoned 10217. Technical said the case was closed. I asked to have it opened again. He then advised me to send an email to ********** Which I did! </p> <p>Today (Friday the 7th) I phoned Telkom technical and the guy said he will escalate the matter to his superior. So I hope he did as I still have not heard anything. He then added I am using prepaid data! I said it is impossible! We never phoned or asked for prepaid data. No one phoned or asked for it. So this is very concerning and something is seriously wrong here. He went back to his superior and said they will also ask the IT department to have a look into it.</p> <p>We are still without internet. It is seriously affecting our business yet we have not had any answer from Telkom as yet!</p> <p> </p>