1 reviews | Active since Mar 2017
No Service
<p>Our lines were struck by lightening almost two weeks ago. We have reported the fault and have followed up the entire time to see if and when a technician would come out for fix the lines. We need adsl to run our business. No feedback has been received via sms from Telkom. </p> <p>The call centre agents assist you to the best of their ability and I rate them 5 stars. The issue is with the technicians, where are they and what are they doing all day? Why is there such a long wait to have a service you pay for sorted out. Is Telkom doing us a favour? I was told the technician would come out in the next two days. I am still waiting. </p> <p>What has happened to Telkom? Their service used to be excellent. I am very dissapointed in the lack of service I have recieved.</p>
Hi Launa
I have the following reference numbers:
R Van Der Berg: 455CNK170217
Escalation Number: 969393
Mr Bouwer: 768CNK150317
As I said before a technician needs to come out to assess the damage to the line. I was told the technician assigned to our fault would be here on Wednesday or Thursday. I have not seen anyone.
Regards
Colleen
Hi Launa
I have the following reference numbers:
R Van Der Berg: 455CNK170217
Escalation Number: 969393
Mr Bouwer: 768CNK150317
As I said before a technician needs to come out to assess the damage to the line. I was told the technician assigned to our fault would be here on Wednesday or Thursday. I have not seen anyone.
Regards
Colleen
Good day,
Please can you let me know if my line and adsl will be sorted out today. I have been to one of your stores and on the system it shows that a technician was assigned yesterday. I am still waiting for feedback from you and the technician. Will telkom explain why my bills, my Vat and my EMP returns have not been paid and will telkom pay the penalties? This is getting ridiculous now.
Good day,
Please can you let me know if my line and adsl will be sorted out today. I have been to one of your stores and on the system it shows that a technician was assigned yesterday. I am still waiting for feedback from you and the technician. Will telkom explain why my bills, my Vat and my EMP returns have not been paid and will telkom pay the penalties? This is getting ridiculous now.